FAQs
What are your stockists?
La Maison Remy antiques and Atelier pieces are exclusive to us and are not available through other stockists. Shop our collections online, through Instagram Live sales and at select in-person events. Follow along on social media and our website for upcoming events.
Where do you ship?
We currently ship within the United States only. White glove delivery for furniture and larger pieces is available within the continental United States.
When will my order ship?
Orders typically ship within 5–10 business days. Fragile items or pieces requiring special packaging may take up to 14 business days. Once your order ships, you’ll receive a confirmation email with tracking and delivery details.
How much is shipping?
Shipping costs are calculated based on the size and weight of the item, as well as its destination. White glove delivery is calculated based on the size of the piece and the distance it must travel from North Carolina.
WHERE DO YOU SOURCE YOUR ITEMS FROM?
Our antiques are personally sourced across Europe and imported to the U.S. Ashley travels several times a year to source each collection for La Maison Remy. Our Atelier pieces are made using textiles sourced from France and made by hand in the U.S.
HOW DO INSTAGRAM LIVE SALES WORK?
Head to our Instagram @lamaisonremy and tap our profile photo at the allotted time to join the sale. Follow along on Instagram for announcements and updates on upcoming Live sales.
Following the sale, you’ll receive an itemized invoice via Instagram DM to complete your purchase. We accept all major credit and debit cards, PayPal and payment plans through Shop Pay.
CAN I SEE ADDITIONAL PHOTOS BEFORE PURCHASING?
Absolutely. If you’d like to see additional photos, videos or details of a piece before purchasing, please reach out to us at info@lamaisonremy.com. We’re always happy to provide more information to help you feel confident in your purchase.
GOT ANY MORE QUESTIONS?
We’re always happy to help. Use the contact form above or send us an email at info@lamaisonremy.com and we’ll get back to you as soon as possible.
Shipping
Orders typically ship within 5–10 business days via standard carriers. Fragile items or pieces requiring special packaging may take up to 14 business days.
Furniture and larger pieces require white glove delivery. Estimated delivery costs based on location will be noted in the individual listing.
Once your order ships, you’ll receive a confirmation email with tracking and delivery details.
Returns
Our antique and vintage pieces naturally show signs of age, wear, patina and imperfections, all of which are part of their history. Our Atelier pieces are produced in small batches, often using limited textiles sourced from France, and are also final sale.
We do our best to accurately describe each piece and note any significant condition issues. Please review all photos, dimensions and details carefully before purchasing. If you have any questions or would like additional photos or videos, we’re always happy to provide them prior to purchase.
We take every precaution when packing your order. If an item arrives damaged in transit, please email photos of the item, box and packaging to info@lamaisonremy.com so we can work with you on a resolution.